FAQ
TV Apps
As part of our continuous effort to bring enhanced viewing experience to the audience, Unifi TV has partnered with 19 streaming apps as below:
1. YOUKU
2. Vidio
3. Durioo+
4. HBO GO
5. Netflix
6. SIAR
7. MangoTV
8. Disney+ Hotstar
9. beIN SPORTS CONNECT
10. SPOTV NOW
11. WeTV
12. Amazon Prime Video
13. TVBAnywhere+
14. iQIYI
15. Viu
16. ZEE5
17. Simply South
18. YuppTV
19. BBC Player
All Unifi Home broadband customers are eligible to subscribe to any of Unifi TV Packs with bundled streaming apps.
Starting 23 June 2023, Ultimate Max Pack and Ultimate Plus Pack subscribers will get to enjoy access to these streaming apps included at no extra cost:
- Ultimate Max Pack at RM134.90
- Unifi TV app
- Netflix (Standard Plan)
- Disney+ Hotstar
- HBO GO
- BBC Player
- beIN SPORTS CONNECT
- SPOTV NOW
- Viu
- iQIYI
- SIAR
- Ultimate Plus Pack at RM99.90
- Unifi TV app
- Netflix (Basic Plan)
- Disney+ Hotstar
- HBO GO
- BBC Player
- beIN SPORTS CONNECT
- SPOTV NOW
- SIAR
Other Ultimate Pack subscribers will get to enjoy access to these streaming apps included at no extra cost:
- Ultimate Pack at RM60
- Unifi TV app
- Disney+ Hotstar
- beIN SPORTS CONNECT
- SPOTV NOW
- BBC Player
- SIAR
- Ultimate Pack at RM49.90 (promo ended 30 November 2022)
- Unifi TV app
- Disney+ Hotstar
- beIN SPORTS CONNECT
- SPOTV NOW
- BBC Player
- SIAR
- Ultimate Pack at RM59.90 (promo ended 30 November 2022)
- Unifi TV app
- Disney+ Hotstar
- beIN SPORTS CONNECT
- SPOTV NOW
- BBC Player
- Viu
- iQIYI
- SIAR
All new and existing subscribers of the following packs get to enjoy access to these streaming apps included in the pack at no extra costs:
- Family Pack – Unifi TV app, HBO GO, beIN SPORTS CONNECT, SPOTV NOW, BBC Player & SIAR
- Movies Pack – Unifi TV app, HBO GO & Disney+ Hotstar
- Kids Pack – Unifi TV app & Disney+ Hotstar
- Sports Pack – Unifi TV app, beIN SPORTS CONNECT & SPOTV NOW
- Aneka Plus Pack – Unifi TV app, Viu & SIAR
- Ruby Plus Pack – Unifi TV app & TVBAnywhere+
- Varnam Plus Pack – Unifi TV app & Simply South
The streaming apps are best viewed on Unifi TV Box.
You may also download the respective apps on your mobile phone and/or tablet via the app stores or watch it via your Smart TV.
Good news! You can enjoy this offering for as long as you are a Unifi TV Pack subscriber and there will be no additional charges to your existing monthly subscription upon activating the app.
Disclaimer: TM holds the rights to amend, add, or change the channel and streaming app list in the pack as per the T&C.
The streaming apps that you can subscribe with Unifi TV Pack add-on or a la carte with Unifi are as per the table below.
Starting 1st February 2022 until 31st December 2024 (campaign period), all new and existing subscribers of Unifi TV Packs get to enjoy special add-on subscription of these selected streaming apps:
a) YOUKU
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV
|
No. |
App |
Offering |
| 1 | YOUKU |
|
| 2 | Vidio |
|
| 3 | Durioo+ |
|
| 4 | HBO GO |
|
|
5 |
Netflix |
|
|
6 |
SIAR |
|
|
7 |
MangoTV |
|
|
8 |
Disney+ Hotstar |
|
|
9 |
BBC Player |
|
|
10 |
Amazon Prime Video |
|
|
11 |
TVBAnywhere+ |
|
| 12 | iQIYI |
|
|
13 |
Viu |
|
|
14 |
ZEE5 |
|
|
15 |
Simply South |
|
|
16 |
YuppTV |
|
|
17 |
WeTV |
|
The discounted price you enjoy is not a short-term offer. If you have subscribed to the special Unifi TV Pack add-on pricing during the campaign period, you will get to enjoy the special price for as long as your Unifi TV Pack subscription remain active.
The streaming apps with limited time offer (from 1st February 2022 – 31st December 2024), available as Unifi TV Pack add-ons are as follows:
a) YOUKU
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV
The streaming apps can be accessed across the following number of devices. This includes access via Unifi TV Box.
- YOUKU - Up to 2 devices concurrently
- Vidio - Only 1 device concurrently
- Durioo+ - Up to 3 devices concurrently
- HBO GO - Up to 3 devices concurrently
- Netflix - Basic – watch in HD up to 1 supported device at a time;
Standard – watch in Full HD up to 2 supported devices at a time.
Premium – watch in Ultra HD up to 4 supported devices at a time.
- SIAR - Up to 5 devices concurrently
- MangoTV - Up to 2 devices concurrently
- TVBAnywhere+ - Up to 2 devices concurrently
- iQIYI - Up to 2 devices concurrently
- Viu - Up to 5 devices concurrently
- ZEE5 - Up to 5 devices concurrently
- Simply South - Up to 3 devices concurrently
- Amazon Prime Video - Up to 3 devices concurrently
- BBC Player - Unlimited
- YuppTV - Up to 4 devices concurrently
- WeTV - Up to 2 devices concurrently
- Disney+ Hotstar - Up to 2 devices concurrently
- beIN SPORTS CONNECT - Only 1 device concurrently
- SPOTV NOW - Only 1 device concurrently
Step 1: Download MyUnifi app on your mobile device or visit Unifi portal at https://selfcare.unifi.com.my/ and log in with your registered email address.
Step 2: Select “Account” from Menu and choose the relevant Unifi Home account. Then, select “My Entertainment” to activate the bundled streaming app(s).
Step 3: After activation is successful, you can enjoy the streaming apps on Unifi TV Box or directly from the streaming app(s).
Steps to connect and enjoy the streaming apps are unique to its own. You may refer to the user guides for each streaming app at https://unifi.com.my/tv/offerings/streaming-apps.
There’s no specific time for you to activate. But we highly recommend you activate it as soon as you can to enjoy the best entertainment with Unifi.
To activate, you can simply do so on MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/
Yes, for language-based packs (Varnam Plus Pack, Aneka Plus Pack & Ruby Plus Pack) and Ultimate Pack Promo campaign offerings, you can switch the apps once every month, as many times as you want, at no additional cost. However, kindly note that you can only switch to any one (1) of the streaming apps below:
a) MangoTV
b) Viu
c) iQIYI
d) Simply South
e) ZEE5
f) WeTV
g) TVBAnywhere+ (VOD Zone) - starting 15th January 2024
h) Youku – starting 1st February 2024
i) Vidio – starting 1st February 2024
You may switch these streaming apps at MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/
If you are interested to subscribe to the following streaming apps, you can subscribe on a la carte basis via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/
a) Youku
b) Vidio
c) Durioo+
d) HBO GO
e) Netflix (via Unifi TV Box only)
f) SIAR
g) MangoTV
h) Disney+ Hotstar
i) TVBAnywhere+
j) Amazon Prime Video (via Unifi TV Box only)
k) BBC Player
l) YuppTV
m) Viu
n) Simply South
o) ZEE5
p) WeTV
q) iQIYI
The access of these two (2) apps is exclusive to Unifi TV Family Pack, Sports Pack, Ultimate Pack, Ultimate Plus Pack and Ultimate Max Pack subscribers only, at no additional cost.
Sorry, the streaming apps are available on Unifi TV Box (Android TV box) only.
There are several options that you can explore:
a) Upgrade to Unifi TV Box (Android TV box) at RM20/month
b) Subscribe or upgrade to any of the Unifi TV Packs, which includes the latest Unifi TV Box
c) You can also watch the streaming apps on the respective mobile apps
You would need to subscribe to Unifi Home with any of Unifi TV Packs to enjoy the added benefits with streaming apps.
Please visit www.unifi.com.my/ngam or the nearest TMpoint/Unifi Store to subscribe.
Yes, if you are a Unifi TV Pack subscriber, you are eligible to subscribe to the streaming apps special add-ons below:
a) Youku
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV
If you want to enjoy the special price during the campaign period, we advise you to terminate the current subscription and resubscribe.
To add on the streaming apps, you can do so via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/
Yes, you can and you will get to enjoy the special Unifi TV Pack add-on price for each of the streaming app available under this campaign:
a) Youku
b) Vidio
c) Durioo+
d) HBO GO
e) SIAR
f) MangoTV
g) Disney+ Hotstar
h) TVBAnywhere+
i) iQIYI
j) Viu
k) Simply South
l) ZEE5
m) YuppTV
n) WeTV
We’re sorry. Unfortunately, this campaign is only applicable for Unifi fibre customers with Unifi TV Packs.
No, there are no separate contract terms applied to the streaming app activation. The access to the streaming apps will be as per the Unifi TV Pack terms and conditions that you have subscribed
to because the bundled streaming app is included as part of the pack offerings as below:
- Ultimate Max Pack – Unifi TV app, Netflix (Standard Plan), Disney+ Hotstar, HBO GO, BBC Player, beIN SPORTS CONNECT, SPOTV NOW, Viu, iQIYI & SIAR
- Ultimate Plus Pack – Unifi TV app, Netflix (Basic Plan), Disney+ Hotstar, HBO GO, BBC Player, beIN SPORTS CONNECT, SPOTV NOW & SIAR
- Ultimate Pack – Unifi TV app, Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW, BBC Player & SIAR (Ultimate Pack Promo campaign – with additional Viu & iQIYI)
- Family Pack – Unifi TV app, HBO GO, beIN SPORTS CONNECT, SPOTV NOW, BBC Player & SIAR
- Movies Pack – Unifi TV app, HBO GO & Disney+ Hotstar
- Kids Pack – Unifi TV app & Disney+ Hotstar
- Sports Pack – Unifi TV app, beIN SPORTS CONNECT & SPOTV NOW
- Varnam Plus Pack – Unifi TV app & Simply South
- Aneka Plus Pack – Unifi TV app, Vidio & SIAR
- Ruby Plus Pack – Unifi TV app & TVBAnywhere+ (VOD Zone)
You will also be bound by the terms and conditions of the individual streaming apps.
Do not worry, you are entitled to the streaming app access with your Unifi TV Pack subscription. Please disregard the expiry date on the app and continue to have fun binge-watching!
We apologise for the inconvenience caused. Please follow the below steps to clear the cache on your Unifi TV Box:
- Go to “Settings”
- Select “Apps”
- Select “Unifi TV”
- Click on “Clear cache”
Unfortunately, if you cancel the subscription midway of the billing cycle, you will not be refunded for the remaining period. This means, you can still enjoy the service until the end of the billing cycle for that month or quarter*. Your access to the service will be discontinued starting from the next billing cycle and no further charges will be reflected in your bill.
Note: For Disney+ Hotstar a la carte option (RM54.90 for 3 months), this is based on Disney’s current retail price, and will be billed on a 3-month basis.
ADDITIONAL QUESTIONS FOR NETFLIX
If you already have an existing Netflix subscription with Netflix, your existing Netflix account will need to be linked to your Unifi TV Pack by submitting your Netflix account credentials. Netflix will continue to charge you separately for your existing subscription until your Netflix account is linked to your Unifi TV Pack.
If your existing Netflix subscription is billed through Apple, you will need to manually cancel your Apple billing arrangement to avoid being double billed for your Netflix when you activate your Netflix plan.
For existing Unifi subscribers, you can add on or upgrade your Unifi TV Pack via MyUnifi app or visit Unifi portal https://selfcare.unifi.com.my/
For new subscribers, you can subscribe to Netflix with the new Unifi TV Packs via:
- The nearest TMpoint/Unifi Store
- Call by dialling 100 and press 4 to speak to our Unifi Care Crew
- Online at https://unifi.com.my/ngam
Netflix’s Terms of Use can be found at https://help.netflix.com/en/legal/termsofuse
Your bill after the change of plan will include prorated charges of the old (Basic plan) and new (Standard/Premium) plans according to your billing date. The prorate calculation Is further explained below.
Below are the additional monthly charges for Netflix plan upgrade:
|
Unifi TV Pack |
Netflix Plan included at no extra cost |
Upgrade to Standard |
Upgrade to Premium |
|
Ultimate Plus |
Basic |
+ RM17 per month |
+RM27 per month |
|
Ultimate Max |
Standard |
|
+ RM10 per month |
Example of prorate calculation:
- Billing cycle starts on 1st of every month i.e 1 July 2023
- You upgrade your Netflix Basic Plan to Premium on 16 July 2023
- In the next billing cycle on 1 August 2023, you will see prorated charges for your Netflix Basic Plan and additional charges for Netflix Premium Plan (Upgrade) at RM13.94, which is prorated from 16 July - 31 July
- If you continue to subscribe to Netflix Premium Plan the following month in September onwards, your subsequent bills will reflect Netflix Premium Plan (Upgrade) at RM27, which is the full additional amount.
You can visit https://help.netflix.com/en/node/22 for further information about changing Netflix plan.
You might need to do any action below for Netflix availability on Unifi TV Box, depending on your setting:
• Scenario 1: Automatic update of Unifi TV Box firmware
• Scenario 2: Pop-up notification to update Unifi TV Box firmware
• Scenario 3: Manually update Unifi TV Box firmware via Settings > Device Preference > About > System Update
Once done, you can link your Netflix account to start streaming on Unifi TV Box.
You can also stream Netflix on any compatible devices. Please refer to the Netflix help page for more information on compatible devices https://devices.netflix.com/en
Netflix certification is only for the Unifi TV Box here (refer to Q40).
Alternatively, you can stream Netflix on any compatible devices. Please refer to the Netflix help page for more information on compatible devices https://devices.netflix.com/en
ADDITIONAL QUESTIONS FOR YOUKU
From 1st February – 29th February 2024, YOUKU is offering a promotion for existing Unifi TV Packs subscribers to add on YOUKU a la carte. During this promo period, you’ll enjoy a free trial of YOUKU for the first (1st) month, and you can cancel anytime during this period. Starting from the second (2nd) month onwards, the streaming app will be automatically charged at RM 9.90/month.
All Unifi TV Pack subscribers who want to add on YOUKU a la carte:
a) Ultimate Max Pack
b) Ultimate Plus Pack
c) Ultimate Pack
d) Family Pack
e) Movies Pack
f) Kids Pack
g) Sports Pack
h) Varnam Plus Pack
i) Aneka Plus Pack
j) Ruby Plus Pack
TV Apps
Yes, you will get to enjoy this new price and it will be reflected in your next bill.
ADDITIONAL QUESTIONS FOR IQIYI
If you are using the mobile app, please select “Log in via SMS” option to enjoy full access to the iQIYI app.
If you are using Unifi TV Box, please select “Log in with iQIYI account” and follow the simple steps to continue.
Don’t worry, you will not be affected. You can continue to subscribe to iQIYI as an add-on at RM5.90/month.
ADDITIONAL QUESTIONS FOR VIU
For first-time activation, it is compulsory that you have your device connected to Unifi Home Wi-Fi network. Once connected, you can register and log in using your Viu account. You can now enjoy the exclusive access to Viu included in your Unifi TV Pack subscription!
ADDITIONAL QUESTIONS FOR DISNEY+ HOTSTAR
You may provide another mobile number to enjoy the bundled access with Unifi TV Ultimate Pack. If you prefer to maintain the same mobile number, you may reach out to Disney+ Hotstar customer service for service cancellation before activating your bundled access entitlement with Unifi.
Eligible subscribers of Unifi TV Ultimate Pack who are yet to activate any of their current complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack will receive an email and/or SMS as a notification that they have the access to Disney+ Hotstar, starting 17 May 2022 onwards or option to pre-register interest. Beginning from 17 May 2022 onwards, all eligible subscribers shall be able to access or activate their new OTT app bundle consisting of Disney+ Hotstar, beIN SPORTS CONNECT, SPOTV NOW and BBC Player at https://activate.unifi.com.my; or
Eligible subscribers of Unifi TV Ultimate Pack who have activated and currently enjoying the complimentary OTT app (Lionsgate Play + 1 OTT app of their choice) under the Ultimate Pack cannot access the new OTT app bundle. They will be given an email and/or SMS to switch to the new OTT app bundle during the pre-registration period., They can visit https://activate.unifi.com.my and select “Manage My Streaming Apps” to switch, starting from 17 May 2022 onwards.
Yes, you may enjoy Disney+ Hotstar on a la carte basis at the current retail price of RM54.90 for three (3) months by signing up via https://activate.unifi.com.my/ott/unifi.aspx?o=a
You will be billed on a quarterly basis in your Unifi bill on behalf of Disney.
Your subscription will commence on the date you first opt-in or are entitled to the access of Disney+ Hotstar with TM, in each case irrespective of whether you log in or complete the registration process for Disney+ Hotstar.
By subscribing to Disney+ Hotstar brought to you by TM, you will be required to confirm that you have read, understood, accepted and agreed to be bound by the following terms and conditions:
- General Terms and Conditions (for Unifi Over-The-Top (OTT) App Subscription https://activate.unifi.com.my/ott/lib/tnc/tnc.pdf;
- Terms and Conditions for Unifi TV Packs Subscriptions (if applicable) https://activate.unifi.com.my/ott/lib/tnc/packtnc.pdf;
- Disney+ Hotstar Terms Of Use https://www.hotstar.com/my/terms-of-use; and
- Disney+ Hotstar Privacy Policy https://www.hotstar.com/my/privacy-policy
- Starting 24th April 2024, Disney+ Hotstar subscribers will have the subscription plans changed with the new rate.
- For selected Unifi TV with Disney+ Hotstar app subscriptions, we will be announcing the details starting 8th April 2024 through our official channels.
- Yes, all subscribers of Disney+ Hotstar will be affected with the new price change.
- For Unifi TV subscribers, the official announcement with the new offerings will be shared starting 8th April 2024 via Unifi official channels.
We will be announcing to the affected customers via below channels:
a) Email / SMS
b) Unifi TV Website at www.unifi.com.my/tv
c) FAQ at https://activate.unifi.com.my/ott/lib/faq/faq.pdf
Thank you for your interest in Unifi TV offerings. We will share more details starting 8th April 2024. Stay tuned to our official channels.
ADDITIONAL QUESTIONS FOR WETV
Starting 24th February 2023, WeTV has updated their price requirement with Unifi TV to increase the special Unifi TV Pack add-on offering to RM9.90/month.
Don’t worry, you are not affected by this price change. You can continue to subscribe to WeTV as an add-on at RM5.90/month throughout the promotional period which is until 31st December 2023, as long as you do not terminate the service.
